Privacy Policy

Last updated: March 1, 2025

Queen One, Inc. ("Queen One," "we," "us," or "our"), a company incorporated in the State of Delaware and headquartered at 548 Market Street, PMB 91290, San Francisco, California 94104, operates the Queen One platform, website at quennone.us, and associated mobile and web applications (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Service after the date such revised Privacy Policy is posted.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide to us when you register for the Service, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Service, or otherwise when you contact us. The personal information we collect may include:

• Account Registration Data: Name, email address, username, and password when you create an account with Queen One.
• Profile Information: Optional profile photo, display name, and biographical information you choose to add to your profile.
• Identity Verification Data: If you use features that require identity verification (such as fiat on-ramps or regulated financial products), we may collect government identification information, date of birth, and related documentation. This process may be conducted by our third-party verification partners.
• Communications: Messages, feedback, support tickets, and other communications you send to us.
• Financial Information: Payment card details and billing address if you purchase a subscription through our platform. Card data is processed by our PCI-DSS compliant payment processor; we do not store full card numbers on our servers.

1.2 Information Collected Automatically

When you access or use our Service, we may automatically collect certain information, including:

• Log Data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, and time spent on pages.
• Device Information: Device identifiers, device model, hardware model, and mobile operating system version.
• Usage Data: Features accessed, actions taken within the platform, transaction metadata (note: blockchain transactions themselves are public and not stored exclusively by us), and performance data.
• Location Data: General geographic location inferred from your IP address. We do not collect precise GPS location data unless you explicitly grant permission for a specific feature that requires it.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activity and improve your experience. See our Cookie Policy for detailed information.

1.3 Blockchain Data

When you use our wallet features, the blockchain addresses associated with your Queen One account, your transaction history on supported public blockchains, and your token balances are necessarily public information accessible by anyone on the respective blockchain networks. We may display, index, and analyze this public blockchain data to power platform features. This data exists independently of our systems on decentralized blockchain networks, and we cannot delete it from those networks.

1.4 Information from Third Parties

We may receive information about you from third parties, including identity verification providers, blockchain analytics services (for compliance and fraud prevention purposes), and analytics partners. We handle such third-party information in accordance with this Privacy Policy and our agreements with those third parties.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account, authenticate your identity, and provide customer support.
• Deliver, operate, and improve the Queen One platform and its features, including the wallet, NFT marketplace, and DeFi yield dashboard.
• Process transactions you initiate and communicate with you about them.
• Send you administrative communications, such as service updates, security alerts, and account-related notifications.
• With your consent, send you marketing communications about Queen One products and features. You may opt out at any time by clicking "unsubscribe" in any such communication or adjusting your account settings.
• Conduct compliance checks, including Know Your Customer (KYC) and Anti-Money Laundering (AML) screening as required by applicable law.
• Detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity.
• Analyze usage patterns to understand how our Service is used and improve it.
• Comply with applicable legal obligations, respond to legal process, and enforce our agreements.
• Personalize your experience, including showing you relevant content and features based on your usage history and preferences.

3. Legal Basis for Processing (EEA and UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

• Performance of a Contract: Processing necessary to provide you with the Service you have requested, including account creation, transaction processing, and customer support.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, improving our services, and direct marketing to existing customers, where these interests are not overridden by your rights.
• Compliance with Legal Obligations: Processing necessary to comply with applicable laws and regulations, including financial services regulations requiring KYC/AML compliance.
• Consent: Where we rely on consent (such as for certain marketing communications and non-essential cookies), you have the right to withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

4. Disclosure of Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who perform services on our behalf, including cloud hosting, payment processing, identity verification, email delivery, analytics, and customer support. These providers are contractually obligated to use your information only to provide services to us and to maintain appropriate security measures.
• Compliance and Legal Process: We may disclose your information to governmental authorities, law enforcement, or other third parties when required by applicable law, court order, or legal process, or when we believe disclosure is necessary to protect the safety of any person, prevent fraud or abuse, or respond to a government request.
• Business Transfers: If Queen One is involved in a merger, acquisition, reorganization, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
• With Your Consent: We may share your information for other purposes with your explicit consent.
• Aggregated or De-identified Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We also retain information as necessary to comply with our legal obligations (including financial record-keeping requirements), resolve disputes, and enforce our agreements. When we no longer need your personal information, we securely delete or anonymize it. Note that blockchain transaction data, by the nature of blockchain technology, cannot be deleted from the blockchain networks on which it is recorded.

Specifically, we retain account data for the duration of your account plus five (5) years after account closure to comply with applicable financial services regulations. Log data is typically retained for ninety (90) days unless required longer for security investigations. Marketing preferences and communication records are retained for three (3) years after your last interaction.

6. Your Rights and Choices

Depending on your location, you may have the following rights with respect to your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request correction of inaccurate or incomplete personal information.
• Deletion: You have the right to request deletion of your personal information, subject to certain exceptions (such as information we are required to retain for legal compliance purposes).
• Portability: You have the right to request a machine-readable copy of your personal information to transfer to another service provider.
• Restriction: You have the right to request that we restrict processing of your personal information in certain circumstances.
• Objection: You have the right to object to processing of your personal information based on legitimate interests.
• Opt-out of Marketing: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or updating your account preferences.

To exercise any of these rights, please contact us at privacy@quennone.us. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request. If you are located in California, you have additional rights under the California Consumer Privacy Act (CCPA), described in Section 10 below.

7. Security of Your Information

We implement and maintain appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include encryption of data in transit and at rest, access controls limiting which employees can access personal data, regular security assessments and penetration testing, and incident response procedures.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information. If you believe your account security has been compromised, please contact us immediately at security@quennone.us.

We do not store your private keys or seed phrases. Your cryptographic keys are generated and held in your local wallet or hardware device. Queen One never has access to your private keys and cannot recover them if lost.

8. International Data Transfers

Queen One is based in the United States. If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States. United States data protection laws may differ from those in your country. By using our Service, you consent to this transfer. Where we transfer personal data from the EEA or UK to countries without an adequacy determination, we rely on Standard Contractual Clauses approved by the European Commission or equivalent safeguards.

9. Children's Privacy

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child under 18 has provided us with their personal information, please contact us at privacy@quennone.us.

10. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. You have the right to know what personal information we collect, use, disclose, and sell. You have the right to delete personal information we have collected from you, subject to certain exceptions. You have the right to opt out of the sale of your personal information (note: we do not sell personal information). You have the right to non-discrimination for exercising your CCPA rights.

To exercise your California rights, contact us at privacy@quennone.us or write to us at 548 Market Street, PMB 91290, San Francisco, CA 94104. We will not discriminate against you for exercising these rights.

11. Third-Party Services and Links

Our Service may contain links to third-party websites, applications, and services, including blockchain explorers, DeFi protocols, NFT platforms, and other services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with our platform. We are not responsible for the privacy practices of third parties.

12. Cookie Policy

We use cookies and similar tracking technologies on our Service. For detailed information about the cookies we use, how to control them, and your choices regarding cookie usage, please review our Cookie Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@quennone.us
• Mail: Queen One, Inc., Privacy Team, 548 Market Street, PMB 91290, San Francisco, CA 94104
• Data Protection Officer (EEA/UK): dpo@quennone.us

We are committed to resolving privacy concerns and will respond to your inquiry within thirty (30) days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.